Returns and Exchanges
What is the Portuguese Treasures return/exchange policy?
Where possible items will be repaired or replaced for the same product in the same size and colours, subject to availability. If it cannot be repaired or replaced a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty.
If the damaged item is due to a factory fault, we will repair/ replace the item in the same size and style (subject to availability) at no cost to you.
How do I return or exchange?
Portuguese Treasures Ltd
West Barn Business Park, unit 11
Dorset, DT11 9HN
2. Notation of your request for exchange
Your refund/replacement will only be issued after the item is returned and processed, please allow 48 hours for your refund to be processed.
We strongly recommend that you obtain a postal receipt for returned items.