What is the Portuguese Treasures return/exchange policy?

We are pride in the quality of our products and  take customer satisfaction seriously. If you  wish to exchange the product you bought from us, we will be happy to exchange within 30 days of receipt if the item is unopened/unused.

Damaged items

Where possible items will be repaired or replaced for the same product in the same size and colours, subject to availability. If it cannot be repaired or replaced a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty.

If the damaged item is due to a factory fault, we will repair/ replace the item in the same size and style (subject to availability) at no cost to you.

 

How do I return or exchange?

If you need to exchange an item, please contact us. Please note that you are responsible for the all the postage fees. If there is a manufacturing defect, we will refund the postage fees.

 

Please forward the product and information to:

 

Portuguese Treasures
Hartwell House
Hartfoot Lane
Melcombe Bingham
Dorset
DT2 7PF
United Kingdom

 

Please include in your return:
1. A copy of your receipt or pertinent information (your name, address & phone number)
2. Notation of your request for exchange

 

Your refund/replacement will only be issued after the item is returned and processed, please allow 48 hours for your refund to be processed.

We strongly recommend that you obtain a postal receipt for returned items.